Privacy Policy

This policy explains how your personal information will be treated when you visit the Clearstart UK Limited website. It provides additional information as to how you will be treated as a Clearstart UK Limited customer.

Clearstart UK Limited is a company within the Fairpoint Group Plc.

Clearstart UK Limited does not accept liability or responsibility for any inaccuracies within the website or loss or damage caused as a consequence of any use of any information contained within the website. Clearstart UK Limited or its employees are not liable for any decisions made or action taken in reliance on the information in this website.  By using this website you agree to the terms of our Privacy Policy.

What Information do we Collect via our Website?

• We do not collect any personal identifying information without your knowledge when you visit our site.
• If you wish to make an online application where such an option is available, we will collect the detailed information you provide within your application in order that your application can be processed.
• If you wish to use our call back service, we will collect certain information such as your name, telephone number and email address.
• We will collect further information if you contact us with comments or specific requests.
• We may also use cookies. For an explanation, see the section on cookies below.

How do we Use Your Information?

In relation to the website, the personal identifying information is used to process your application as requested by you or call you back as requested by you. The cookies information is used to help us understand more about how our website is used and to improve our site.

We may use your personal information for market research and other marketing purposes, which may include sharing it with other companies within the Fairpoint Group Plc. In order to provide you with products and services this information will be held in our data systems or the data systems of our agents or subcontractors.

We would also like to keep you informed (by telephone, post or email) of selected products and services available from us and our carefully chosen suppliers. If your personal details change or you would prefer not to receive this information from us please let us know.

We will not supply your name and address to any other third party except where your consent has been received or except where required to do so by law.

Safeguard of Information

We regularly review our security standards and procedures to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

Recording of Calls

For training purposes, any calls with us will be recorded and may be monitored.

Identification Checks

In cases where legislation requires us to carry out an identification check, we will validate your name, address and other personal information supplied by you against an appropriate third party database. You should advise us if you do not consent to such a check being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. The checks are only to confirm your identity. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Access to Your Personal Information

You have the right to request a copy of the personal information Clear Start UK Limited holds about you and to have any inaccuracies corrected. In accordance with our Data Protection Policy, we charge £10 for all information requests to cover administration costs.

Please address requests to:

The Data Protection Officer
ClearStart UK Limited
PO Box 555
Chorley,
Lancashire
PR6 6HF

Use of Cookies

A cookie is a small data file that certain websites write into your hard drive when you visit them. It is not linked to any personal information so browsing is anonymous.

You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.